Shipping & Returns
We want your Paper & Flora order to reach you safely and for ordering from us to be as straightforward as possible.
Below you'll find information about shipping, delivery, international orders, returns, refunds, and damaged or incorrect items.
Shipping
Paper & Flora is based in Ireland and ships worldwide to the destinations available at checkout.
Available shipping options and shipping costs will be shown at checkout before you complete your order.
Order Processing
Orders are normally prepared for dispatch within:
1–3 business days
Processing times are separate from estimated shipping times.
During particularly busy periods, public holidays, product launches, or other exceptional circumstances, processing may take a little longer.
Once your order has been dispatched, you will receive a shipping confirmation where available.
Estimated Delivery
Delivery times vary depending on your location and the shipping service selected.
Typical estimated delivery times are:
Ireland: 1-2 days
United Kingdom: 2-3 days
European Union: 3-10 days
United States & Canada: 3-14 days
Rest of World: 3-14 days
These are estimates rather than guaranteed delivery dates.
International orders may occasionally take longer due to customs processing, local postal services, weather, public holidays, or other circumstances outside our control.
If your order is taking significantly longer than expected, please contact us at hello@paperandflora.com and we'll do our best to help.
International Orders
Paper & Flora ships internationally from Ireland.
Orders delivered outside Ireland may be subject to import VAT, customs duties, taxes, handling charges, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in your Paper & Flora order total and are the responsibility of the recipient.
Customs policies and charges vary from country to country, so we recommend checking your local requirements before ordering if you are unsure.
Paper & Flora cannot control charges imposed by customs authorities or other authorities in the destination country.
Customs Delays
International orders may occasionally be delayed while being processed by customs authorities.
Unfortunately, customs processing times are outside our control.
We will always do what we reasonably can to assist if there appears to be a problem with your shipment, but we cannot guarantee international delivery dates where customs or local delivery services are involved.
Tracking
Where tracking is included with your selected shipping service, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
Not all shipping services or destinations may include tracking.
Shipping Addresses
Please check your delivery address carefully before completing your order.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after ordering, contact us as soon as possible at hello@paperandflora.com.
We'll do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected or accepted, additional shipping charges may apply if you would like the order sent again.
Returns
We hope you love your Paper & Flora order. However, if you change your mind, we accept eligible returns.
Please contact us within 14 days of receiving your order if you would like to make a return.
To start a return, email:
hello@paperandflora.com
Please include:
Your name
Order number
The item or items you would like to return
We'll reply with return instructions.
Please do not send a return without contacting us first.
Return Condition
Unless an item is faulty, damaged, incorrect, or applicable consumer law provides otherwise, returned products should be:
Unused
In their original condition
Complete
Appropriately packaged to prevent damage during return shipping
Please take reasonable care of products while they are in your possession.
Where permitted by law, a deduction may be made from a refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning.
Return Shipping Costs
For a standard change-of-mind return, the customer is responsible for the cost of returning the item unless we tell you otherwise.
We recommend using a tracked or otherwise reliable shipping service where practical, particularly for international returns.
If your item is faulty, damaged, or incorrect, please contact us before returning it so we can provide the appropriate instructions.
Where we are responsible for the return, or applicable consumer law requires us to cover the return cost, we will do so.
Refunds
Once we receive and assess an eligible return, we'll process your refund to your original payment method unless otherwise agreed or required by law.
Please allow additional time for your bank, card issuer, or payment provider to process the refund after it has been issued.
Where you validly exercise a statutory right to cancel an online purchase, we will also refund qualifying standard outbound delivery charges where required by applicable law.
If you selected a more expensive delivery option than our least expensive standard delivery method, the additional delivery cost may not be refundable where permitted by law.
14-Day EU/EEA Cancellation Right
If you are a consumer in Ireland or elsewhere in the European Union or European Economic Area, you may have a statutory right to cancel an eligible online purchase without giving a reason.
For eligible purchases, this cancellation period will generally expire 14 days after the day you, or a person nominated by you other than the carrier, receives the goods, subject to applicable rules and exceptions.
To exercise this right, contact us before the cancellation period expires and clearly tell us that you wish to cancel your purchase.
Email: hello@paperandflora.com
Additional rules may apply to orders containing multiple items delivered separately.
Nothing in this Shipping & Returns Policy limits any statutory consumer rights that apply to you.
Damaged Items
We're sorry if your order arrives damaged.
Please contact us as soon as reasonably possible at hello@paperandflora.com and include:
Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the packaging where relevant
Photos help us understand what happened and, where necessary, raise the issue with the delivery provider.
We'll review the issue and arrange an appropriate solution in accordance with your consumer rights.
Incorrect Items
If we've accidentally sent you the wrong product, please contact us at hello@paperandflora.com
Please include your order number and details of the item you received.
We'll arrange an appropriate solution and, where necessary, provide instructions for returning the incorrect item.
You will not be expected to bear reasonable return costs resulting from an error by Paper & Flora.
Faulty Products
If you believe a product is faulty, please contact us at hello@paperandflora.com with your order number and details of the problem.
We may ask for photographs or other information to help us understand the issue.
Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, refund, price reduction, or another appropriate remedy.
Your statutory consumer rights are not affected by this policy.
Lost Orders
If your tracking information shows an unexpected delay or your order has not arrived within a reasonable period after its estimated delivery date, please contact us.
Email: hello@paperandflora.com
We'll review the available tracking information and, where appropriate, investigate with the postal or courier service.
Please note that international deliveries can sometimes experience additional delays due to customs processing or local delivery networks.
Refused or Unclaimed Deliveries
If a parcel is returned to Paper & Flora because delivery was refused, it was not collected, or the delivery provider could not complete delivery, please contact us.
We will review the circumstances and let you know the available options.
Additional shipping charges may apply if you ask us to resend the order where permitted by applicable law.
Questions?
If you have any questions about shipping, delivery, or returns, please contact us:
Paper & Flora
Email: hello@paperandflora.com
Website:paperandflora.com
For additional information about purchases from Paper & Flora, please see our Terms & Conditions.
For information about how we handle personal information, please see our Privacy Policy.